HMCTS
Hospitality Solutions
LegalAccessibility Statement

Accessibility Statement

HMCTS is committed to ensuring our website is accessible to everyone.

Last updated: April 5, 2025

Our Commitment

HMCTS LLC – Hospitality Management Consultancy & Technology Solutions is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

We believe that all users, regardless of ability or technology, should have equal access to the information and services provided on our website. This accessibility statement applies to hospitalitysoftwaresolutions.com.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible to people with disabilities. Conformance with these guidelines helps make the web more user-friendly for everyone.

The WCAG guidelines are organized around four principles:

  • Perceivable: Information and user interface components must be presentable to users in ways they can perceive.
  • Operable: User interface components and navigation must be operable.
  • Understandable: Information and the operation of the user interface must be understandable.
  • Robust: Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies.

Accessibility Features

The following accessibility features are implemented on our website:

  • Keyboard Navigation: All interactive elements are accessible via keyboard.
  • Screen Reader Support: The Site uses semantic HTML and ARIA labels to support screen readers.
  • Text Alternatives: Images include descriptive alt text.
  • Color Contrast: We maintain sufficient color contrast ratios to aid users with visual impairments.
  • Responsive Design: The Site is designed to work across a range of devices and screen sizes.
  • Scalable Text: Text can be resized up to 200% without loss of content or functionality.
  • Focus Indicators: Visible focus indicators are provided for keyboard navigation.
  • No Flashing Content: We avoid content that flashes more than three times per second to prevent seizure risks.
  • Descriptive Links: Links are written to be meaningful and descriptive out of context.
  • Skip Navigation: A skip-to-main-content link is available for keyboard users.

Known Issues

We are aware of the following accessibility limitations and are actively working to address them:

  • Some older PDF documents may not be fully accessible. We are working to provide accessible alternatives.
  • Some third-party embedded content may not fully meet our accessibility standards.
  • Live chat features may have limited compatibility with some screen readers.

If you encounter any accessibility barrier not listed here, please contact us so we can address it promptly.

Assistive Technology

Our website is designed to be compatible with the following assistive technologies:

  • Screen readers (including NVDA, JAWS, VoiceOver on macOS/iOS, and TalkBack on Android)
  • Screen magnification software
  • Speech input software (e.g., Dragon NaturallySpeaking)
  • Keyboard-only navigation
  • High contrast display modes

For the best experience, we recommend using an up-to-date web browser alongside your assistive technology.

Feedback & Contact

We welcome feedback on the accessibility of our website. If you experience any accessibility barriers or have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within 5 business days.

Formal Complaints

If you are not satisfied with our response to your accessibility feedback, you may escalate your complaint through the following channels:

Third-Party Content

Some content on our Site may be provided by third-party services, including embedded videos, maps, and social media feeds. While we endeavor to select third-party services that meet accessibility standards, we cannot guarantee the accessibility of content hosted or controlled by third parties.

If a third-party service creates an accessibility barrier for you, please let us know and we will work to find an alternative solution.

Review of This Statement

This accessibility statement was last reviewed on April 5, 2025. We review and update this statement regularly as part of our ongoing commitment to accessibility. We conduct periodic accessibility audits of the Site and make improvements based on the findings.

Our goal is to achieve and maintain full WCAG 2.1 Level AA conformance. We will continue to invest in accessibility improvements to ensure an inclusive experience for all users.