Software built for every type of independent property
From a 12-room guest house to a 15-property boutique group, HMCTS is designed to match the operational realities of independent hospitality operators across the US and UK.
Independent Hotels
Independent hotels are at the heart of what we do. Without the backing of a large brand's technology budget, independent operators often find themselves using outdated systems or stitching together software that was never designed to work together. HMCTS gives independent hotels access to a fully integrated PMS at a price point that makes commercial sense.
Common Challenges
- —Competing against branded chains with superior technology
- —Managing multiple OTA channels without double-booking
- —Limited IT resource for complex implementations
- —Need for clear reporting to satisfy owner and investor requirements
How HMCTS Helps
- All-in-one platform eliminating the need for multiple systems
- Automated channel management across Booking.com, Expedia, and Airbnb
- Simple implementation with dedicated onboarding support
- Owner-level reporting dashboards with RevPAR and ADR tracking
Boutique Hotel Groups
Boutique groups face unique complexity: each property has its own character and operational needs, but the group requires consolidated reporting, consistent brand standards, and efficient central oversight. HMCTS supports multi-property management with property-level flexibility and group-level visibility.
Common Challenges
- —Consolidating reporting across multiple properties
- —Maintaining brand consistency while allowing property-level flexibility
- —Central revenue management across the portfolio
- —Shared services teams serving multiple sites
How HMCTS Helps
- Multi-property dashboard with consolidated group reporting
- Property-level customisation within group-level controls
- Centralised rate and availability management
- Group-level guest profile linking across properties
Serviced Apartments
Serviced apartments operate differently to hotels. Longer stays, weekly rate structures, utility management, and a different check-in profile all require a PMS that can flex to match. HMCTS supports serviced apartment operators with the features that matter most to their model.
Common Challenges
- —Rate structures that differ from standard nightly hotel rates
- —Extended stay billing with weekly and monthly invoicing
- —Housekeeping scheduling for longer-stay guests
- —Corporate account management and direct billing
How HMCTS Helps
- Flexible rate periods: nightly, weekly, and monthly configurations
- Automated extended-stay billing and corporate invoice generation
- Housekeeping scheduling adapted for serviced apartment frequency
- Corporate direct billing with company account management
Bed & Breakfasts and Guest Houses
B&Bs and guest houses often operate with one or two staff members wearing multiple hats. They need technology that is fast to learn, easy to use daily, and does not require a dedicated IT team to maintain. HMCTS Starter is purpose-built for small accommodation operators who want professional tools without professional complexity.
Common Challenges
- —Limited time for staff training and system administration
- —Cost sensitivity — technology needs to justify its cost quickly
- —OTA dependency and the need to drive more direct bookings
- —Simple reporting sufficient for owner-operator decision making
How HMCTS Helps
- Intuitive interface designed for non-technical users
- Rapid setup and onboarding — typically operational within days
- Direct booking tools to reduce OTA commission costs
- Clear, owner-friendly reporting without complexity
US and UK expertise, in one platform
HMCTS is one of the few PMS providers with genuine operational knowledge of both the US and UK hospitality markets.
United States
We understand the US hospitality market — from STR regulations in major cities to the tax and payment requirements of operating across multiple states. Our USD pricing and US-based legal structure make us a natural fit for US hotel operators.
- USD pricing as standard
- US payment gateways: Stripe US, Authorize.net
- US accounting integration: QuickBooks
- CCPA-compliant data handling
- US-incorporated company (Delaware)
United Kingdom
With a UK office in Manchester and a UK-resident director, we have genuine on-the-ground presence in the UK market. We understand the regulatory landscape, the seasonal demand patterns, and the OTA ecosystem as it operates in the UK.
- GBP pricing available
- UK payment gateways: Worldpay, Adyen UK
- UK accounting integration: Xero
- UK GDPR-compliant data handling
- UK office and UK-resident director
Not sure which plan fits your property?
Speak with our team for a free, no-obligation consultation. We will recommend the right configuration for your operation.
Contact Us