A complete property management system for modern hotels
Every module your operation needs — from reservations to revenue — in a single, integrated platform built for the US and UK hospitality market.
Everything in one place
Nine fully integrated modules covering every aspect of hotel operations. No additional software required.
Reservation Management
A real-time reservation engine giving your team a complete view of availability, bookings, and modifications. Handle direct reservations, OTA bookings, and group blocks from a single interface.
- Real-time availability grid
- Group and block bookings
- Automated confirmation emails
- Waitlist management
- Booking source tracking
Front Desk Operations
Streamline your arrival and departure experience. Check guests in and out in seconds, manage room assignments, handle early arrivals and late check-outs, and access complete guest history at a glance.
- One-click check-in/check-out
- Room assignment and upgrades
- Guest profile and history
- ID verification workflow
- Key card integration ready
Housekeeping Management
Keep your housekeeping team coordinated with real-time room status updates, task assignment, and priority management. Reduce room turnaround times and improve guest satisfaction.
- Real-time room status board
- Housekeeper task assignment
- Maintenance request logging
- Priority and rush room flags
- Supervisor inspection workflow
Channel Management
Distribute your rates and availability across Booking.com, Expedia, Airbnb, and other OTAs in real time. Eliminate double bookings and manage your rate strategy from a single control panel.
- Live two-way OTA connectivity
- Rate parity management
- Booking.com, Expedia, Airbnb
- GDS connectivity
- Direct booking promotion tools
Reporting & Analytics
Make data-driven decisions with comprehensive reporting across occupancy, revenue, RevPAR, ADR, and guest satisfaction. Export reports in multiple formats for finance and ownership reporting.
- Occupancy and ADR reports
- RevPAR and revenue analysis
- Source of business tracking
- Forecasting dashboards
- CSV and PDF export
Revenue Optimisation
Maximise your yield with dynamic pricing tools that adjust room rates based on demand, lead time, and competitive positioning. Set rules and let the system optimise rates automatically.
- Demand-based dynamic pricing
- Seasonal and event rules
- Rate threshold management
- Competitor rate monitoring
- Revenue performance alerts
Billing & Payments
Process payments securely in both USD and GBP. Integrate with leading payment gateways including Stripe, Worldpay, and Adyen. Automate invoicing and handle complex billing scenarios.
- USD and GBP processing
- Stripe, Worldpay, Adyen integration
- Automated invoice generation
- Split billing support
- Secure card tokenisation
Guest Relationship Management
Build lasting guest relationships with rich guest profiles, stay history, and preference tracking. Send targeted communications and manage loyalty across multiple visits.
- Comprehensive guest profiles
- Stay history and preferences
- Pre-arrival communications
- Post-stay follow-up
- VIP and loyalty flagging
Mobile Access
Access the full platform from any device. Whether you are on the front desk, in the back office, or off-site, the HMCTS platform is fully accessible via browser on mobile and tablet.
- Responsive web application
- iOS and Android browser access
- No app download required
- Real-time push notifications
- Manager dashboard view
Deployed the way you need it
HMCTS is available as a cloud-hosted SaaS platform, an on-premise installation, or a hybrid deployment — depending on your operational and compliance requirements.
Cloud-Hosted (SaaS)
The recommended option for most properties. Fully managed, always up-to-date, with no server infrastructure required on your end. Access from any internet-connected device.
Best for: Independent hotels, boutique groups
On-Premise
For properties requiring data to remain on-site. Installed on your own servers with our team managing deployment and ongoing updates. Suitable for larger operations with IT resource.
Best for: Large hotels, groups with IT teams
Hybrid
Core operational data on-premise for compliance or connectivity reasons, with cloud-based reporting and remote management capabilities. Tailored for specific regulatory requirements.
Best for: Enterprise groups, regulated environments
How we compare to the alternatives
Unlike large PMS vendors such as Cloudbeds, Mews, or Apaleo, HMCTS is built specifically for independent operators and backed by hands-on hospitality experience. We offer enterprise-grade functionality without enterprise-level complexity or price.
- Built and supported by people with real hotel operations experience
- Dual-market US and UK expertise — not a US-only or UK-only product
- Transparent pricing in both USD and GBP with no hidden OTA surcharges
- Dedicated onboarding and ongoing account management
- Flexible deployment: cloud, on-premise, or hybrid
- Direct API access for custom integrations
See the platform in action
Book a personalised demonstration with our team and discover how HMCTS fits your specific property.
Request a Demo