Built by hospitality people, for hospitality people
HMCTS LLC is a technology company founded to solve the real operational challenges facing independent hotel operators in the US and UK markets.
Three decades of hospitality experience — in one platform
HMCTS LLC was founded by hospitality professionals who had spent careers inside hotels — managing operations, driving revenue, and watching technology either help or hinder their teams. After decades working across properties in both the United States and the United Kingdom, we recognised a persistent gap: the property management software available to independent operators was either too complex for small teams, too limited for ambitious operators, or too expensive for the margins the industry operates on.
We built HMCTS to change that. Our platform combines enterprise-grade functionality with the practicality that independent hotel operators need — delivered with the support that smaller businesses deserve.
Incorporated in the State of Delaware, United States, with an operational base in Manchester, UK, we serve clients on both sides of the Atlantic. Our team brings more than 30 years of collective hospitality industry experience to every implementation.
Our Mission
“To empower independent hotel operators with technology that matches the quality and capability of the largest hotel groups — at a price and with the support that independent businesses can rely on.”
US-incorporated, globally operational
HMCTS LLC is registered in the United States and maintains an active operational base in the United Kingdom.
US Registration
- —Legal Name: HMCTS LLC
- —State of Incorporation: Delaware
- —Company No.: 5137554
- —EIN: 37-2155102
- 131 Continental Drive, Newark,
Delaware 19713, United States - +1 (302) 599-1401
- usa@hospitalitysoftwaresolutions.com
UK Operations
HMCTS LLC maintains an active UK operational base and a UK-resident director. We are not registered as a UK company, but we operate in the UK market and hold a UK office address and telephone number.
- 84 Swinton Hall Road
Swinton, Manchester
M27 4BJ, United Kingdom - +44 (0)333 335 5520
- uk@hospitalitysoftwaresolutions.com
The team behind HMCTS LLC
Our leadership brings decades of combined experience in hotel operations, hospitality technology, and business development across the US and UK markets.
Thomas McHugh
Chief Executive Officer
UK-Resident Director
Thomas brings extensive experience in hospitality operations and technology implementation across independent hotel groups in the United Kingdom. With a background spanning hotel management and consultancy, he founded HMCTS to address the technology gap he observed firsthand during his operational career. Thomas serves as a UK-resident director of HMCTS LLC.
View LinkedIn ProfileDirector's Qualifications
HMCTS LLC is led by a professionally qualified hospitality specialist with formal academic recognition from one of the industry's most respected bodies.
Thomas Anthony McHugh
LHCIMA — Licentiate, Hotel Catering & Institutional Management Association
- Awarding BodyHotel Catering & Institutional Management Association (HCIMA)
- DesignationLicentiate (LHCIMA) — Membership No. L.38957
- Awarded25th March 1988
- About the HCIMAThe Hotel Catering & Institutional Management Association was the United Kingdom's leading professional body for the hospitality industry, later becoming the Institute of Hospitality. Licentiate membership was awarded to professionals demonstrating a high standard of knowledge and experience in hotel and catering management.
This formal qualification underpins the operational expertise and industry knowledge that HMCTS LLC brings to every client engagement. Our consultancy and technology recommendations are grounded in real hospitality management experience — not just software development.
Our values
Trust & Transparency
We operate with complete transparency — from our pricing to our legal structure. Our clients always know who they are working with and on what terms.
Hospitality First
Every feature we build is informed by real operational experience. We have worked in hotels; we understand the pressure points and the priorities.
Dual-Market Expertise
With an active presence in both the United States and the United Kingdom, we deliver solutions that work within the regulatory and operational context of both markets.
Partnership Approach
We do not sell software and disappear. We partner with clients for the long term — providing ongoing support, training, and technology updates as your business evolves.
Ready to work with us?
Book a demonstration and speak directly with our team about how HMCTS can work for your property.